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Harlow Motors Terms and Conditions


A quote given for the repair shall be provisional and may be subject to variations in the replacements of parts or labour between the date of estimate and the date of repair. It will also depend on further work ( Diagnosing / exploratory) or parts which are found to be necessary- subject to the conditions on further work which is repaired. This is all chargeable .


A - All parts replaced, other than those exchanged, or those subject to a warranty claim/surcharge become the property of the company, unless the customer requests these are returned prior to commencement of repairs.

B - When “self-diagnosing” a fault, and the customer instructs us to carry out the repairs, based on the customer opinion; there will be no guarantee the fault can be rectified.

C - Whereby suppliers carry a handling charge for returning items, a non-refundable deposit is required, including non-stock items, such as special tyres or specialist parts.

D - Should you require any extra work/ parts of your vehicle in addition to your original work, Therefore, we require your authorisation to continue with the repair work, therefore it is advisable to provide a contactable telephone number OR the customer should contact us at regular intervals throughout the day, to avoid delays on repairs.


The repairer reserves the right to refuse to carry out any work on the vehicle, which in his considered opinion to be unroadworthy, or work which could make the vehicle unsafe.


The company will only release the vehicle to the customer after repairs are completed and paid for, unless it is requested by the customer to release the vehicle; however the liability still lies with the customer, if he/she decides to take the car in an unroadworthy state, under the advice of the mechanic.


Unless otherwise agreed, all repairs (even incomplete work, parts used and labour) must be paid in full before collection. The repairer has the right to hold a vehicle after the completion of its repairs unless such time as the account is paid in full. If the vehicle is not collected or arrangements are not made for its collection after completion of the work has been notified, weekly storage charges at the rate of £10 per day.


The repairer may exercise his rights as regards uncollected goods, under the TORTS (interference with Goods) Act 1977 and if the goods are not collected when work completed, or before any notice to that effect expires, the repairer may proceed to sell the goods subject to any notice under the Act.


It may be necessary for the repairer to sub contract, all or part of the work to other competent repairers; and this may carry out additional tests / carriage.


The repairer will do his utmost to complete the repair by the time and date requested, but cannot accept any responsibility for delay resulting from the nonor late availability of parts, or other reason beyond his control.


A - The repairer will take reasonable care of the vehicle, while in his custody. Items of personal property / business goods should therefore be removed by the customer prior to the commencement of repairs.

B - Where by agreement with, or on the instructions of the customer , the vehicle is left outside the premises, before or after normal business hours, any risk or loss or damage however occasioned, will be the customers responsibility.

C - We only supply and fit parts supplied by us. Unless “specifically” requested by the customer, or are deemed essential or more conducive to better performance of the car. The parts that are fitted are usually pattened parts, known as after market parts. We can not accept responsibility for self diagnosis or outside repairs; so there may be occassional extra labour for diagnosing or corrective work.